Refund Policy

Last updated: August 12, 2026

We want you to feel confident in what you order. If something is not right, you may request a return within 30 calendar days after delivery.

JBro currently accepts orders and returns only for checkout-accepted addresses in the United States.

What can be returned

Returned merchandise must be unworn, unwashed, unaltered, and in its original condition. Please include the original tags when they were supplied with the item.

How to request a return

Email support@jbrofit.com with your order number, the item you want to return, and a short reason for the request. Do not email payment-card details, passwords, or one-time codes.

Wait for approval and the prepaid label before sending the item. We cannot process a return until it is matched to an approved request.

Return shipping

Approved return shipping from a U.S. order is free. We will provide a prepaid label after approving the request.

Hand the return to the carrier within 7 calendar days after we issue the label. If you need more time, contact us before the deadline. A return handed to the carrier after the deadline requires new approval.

Refunds

We inspect returned merchandise after it arrives. Approved refunds are issued to the original payment method promptly after inspection. Your bank or card provider may need more time to post the credit.

We do not charge a restocking fee. Original outbound shipping charges are not refunded for a discretionary return. We refund those charges when JBro made an error with the order or when applicable law requires it.

Exchanges

We do not offer direct exchanges. To choose a different size, color, or item, request a return for the original item and place a new order. We do not reserve replacement inventory or promise the same price on a later order.

Damaged, defective, incorrect, or missing items

Contact support@jbrofit.com when you find that an item arrived damaged, defective, incorrect, or missing. Include the order number and a short description. We may ask for photos that help us understand the problem, but do not send sensitive personal or payment information.

Ineligible or fraudulent returns

We may decline a discretionary return when the item does not meet the stated condition or timing rules. We may also review or decline a request when the order or return information appears materially false or fraudulent. We review the order before making that decision and will explain the decision and how to contact us with questions.

This policy does not limit rights that cannot be waived under applicable law.

Questions? Email support@jbrofit.com.